GLOSSARY
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accept
To agree that something is
correct, satisfactory, or enough.
active listening
Listening that shows that the
listener is engaged, often using
open body language.
body language
The gestures, movements, and
mannerisms by which people
communicate with others.
empathy
The ability to understand and
be sensitive to the thoughts
and feelings of others.
focus
To concentrate on something.
listens
Pays attention to hear and
understand something.
mindful
A mentality achieved by focusing
on the present moment and calmly
recognizing and accepting your
feelings, thoughts, and sensations.
patience
The ability to put up with problems
or delays without getting angry
or upset.
reflect
To think carefully or seriously
about something.
relationships
The ways in which people feel about
and behave toward one another, or
the ways in which two or more people
are connected.
speech impediment
A condition that makes it hard
to speak, such as a stutter.
TO LEARN MORE
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