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Be aware of how you are listening. There are many ways
to let the speaker know you are engaged.
• Make eye contact.
• Ask questions.
• Say the speaker’s name. Do this several times in the
conversation. This will help you remember names.
This will also help the speaker feel welcomed.
• Remember key points.
• Make sure you understand what the speaker said.
• Thank the person for conversing. Thank them for
sharing.
• Make future plans. Ask for updates about the things
you’ve talked about.
Tip:
Sometimes, you might feel like
you don’t have anything to talk about.
Ask questions. People like talking about
themselves and sharing stories. This can
be a good way to break the ice.
